Rental Requirements & FAQs

Q: What are the laws for riding bikes in Hawaii?

A: Please review the Hawaii Bike Laws.

Q: Should we bring our own helmets? Are they required to wear in Hawaii?

A: We provide helmets with each rental. Even though it is not required by state law, our company policy requires you to wear them.

Q: Are locks provided?

A: Locks are included in every rental.

Q: Is Honolulu a safe place to ride?

A: Honolulu has some really nice bike paths. There are other areas where you will be riding with traffic. Check out our bicycle maps page for rides that we recommend in Honolulu.

Q. Do you offer kids bikes and baby seats?

A. Yes we do. Please check out our kids bike page.

Q. Do you offer surfboard racks?

A. We don’t offer any surf racks. If the board is short enough and you're not going too far then you can hold it in you arm.

Q. How old do you have to be to rent a bicycle?

A. You must be 18 years old to rent a bicycle on your own. If you are under 18 years old you can rent with a guardian.

Q. How do I reserve with the power pass and go oahu card online?

A. All reservations for the Go Oahu Card must be made online. A credit card is still required to create the reservation. Simply present your card at the time of the rental and your credit card will never be charged. Click here for information on the Go Oahu Card.

Q. Do I need to make a reservation?

A. Hawaii is busy year round, so to guarantee we will have your bicycle you must reserve it online.

Q. Where should we take the bikes?

A. Be adventurous! Go everywhere, but you must go to Diamond Head, Manoa Falls and Magic Island. Check out our Island Maps & Rides for some suggested routes.

Q. What if I return my rental early?

A. We offer refunds for all early returns. We will only charge for the time you have used.

Q. Do you offer hotel pick up and drop off?

A. We do offer cab credit for your hotel pick up. Catch a cab over to our location and we will put the fare toward the rental. It is only available for pick up, not drop off, and only available for direct bookings.

Q. Do you guys deliver bikes?

A. Yes we do. Please visit our islandwide delivery page for more details.

Q. Where are we allowed to park the bikes and what do you mean you offer overnight parking?

A. You can conveniently park the bikes on the sidewalk. Make sure to attach them to the bike racks. We have a secure parking garage designated for our customers that is accessible 24 hours a day,